Question 1

What happens when I enter the wrong odometer details?

Accepted Answer

If you made a mistake with your odometer details during your driving session, here is how you can complete a session.

L2P digital logbook will make sure you enter an odometer value higher than the previously recorded odometer value for the car you're driving. If you made a mistake and entered an incorrect odometer value (for example by adding an extra digit) for your previous odometer reading, and have trouble closing the session, just enter the next logical odometer reading and as soon as you close the session, email us the correct odometer details for that session. We will try to fix it for you.

Question 2

How do I submit my log book when I'm ready to do my driving test?

Accepted Answer

L2P will calculate your 120 driving hours, and ensure you have completed all 20 learning goals.

You'll then be able to submit your hours through the app.

Once your hours have been submitted electronically, you won't need to show the testing officer any proof that you've completed your 120 hours.

If you have trouble submitting your logbook, make sure you check the following: 1- Make sure you have recorded at least 20 hours of night driving 2- Make sure you checked all your learning goals 3- Make sure you entered your license issue date correctly on the declaration page 4- Make sure it has been minimum 12 months since your license issue date.

The submissions are instant.

Question 3

I started my paper log book, can I still use a digital log book app?

Accepted Answer

Yes, but you will have to individually enter your paper log book entries, including the date, time and other details, into the app. Your supervising driver will also need to verify each entry.

Question 4

How can I top up my hours faster?

Accepted Answer

You can choose to take a Safer Drivers Course to improve your skills (and get a bonus 20 hours in your L2P digital log book!)

You can book and take structured lessons with a licensed NSW driving instructor which would also give you a bonus of 3-for-1 log book hours. Make sure your driving instructor also downloads L2P digital log book.

Question 5

What does 'unverified drive' mean?

Accepted Answer

This means there's some kind of error with the details you entered in your profile, and they don't match Roads and Maritime Service NSW records. If your details can't be validated, your drive will be marked as 'unverified' or invalidated.

Manual entries are also considered unverified drives. This doesn't mean your drive won't be accepted, but it helps you to check that your drives are being recorded properly.

If you believe your details are correct and you are still getting this message, it may be related to a temporary outage or a time-out at the Roads and Maritime Service NSW verification server.

However your unverified hours would still count towards total hours.

Question 6

How to add manual driving entries?

Accepted Answer

Just go to the "dashboard" option on the menu and click on '"Log Manual Entries".

Then click on add manual entry and complete all the fields then submit.

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